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Terms of service

 

Trip Tots Ltd Terms and Conditions of Hire

These Terms and Conditions (“Terms”) form a legally binding agreement between Trip Tots Ltd (“Trip Tots”, “we”, “us”, “our”) and the person placing the order (“you”, “your”, “Hirer”).

1. Definitions

1.1 Equipment / Item(s): Any goods supplied by Trip Tots for hire, including but not limited to car seats, strollers, travel cots and accessories.
1.2 Hire Period: The period from when the Equipment is delivered (or made available for collection) until it is returned to us and received back into our custody, in full, in working order, and in undamaged condition.
1.3 Order: Your booking for hire services and any delivery and return services.
1.4 RRP: The current recommended retail price of the relevant Item(s), or the cost for us to replace the Item(s) like for like (including shipping and any reasonable administrative costs), whichever is higher.

2. Acceptance of Terms

2.1 By placing an Order, you confirm you have read, understood and agreed to these Terms, together with any booking instructions provided on our website or in writing (email/WhatsApp/SMS).
2.2 If you are booking on behalf of another person (for example, a family member travelling), you remain responsible for the Order and for ensuring that the person using the Equipment follows these Terms.

3. Ownership

3.1 All Equipment remains our property at all times. You have no rights of ownership, only the right to use the Equipment during the Hire Period in accordance with these Terms.

4. Suitability, Instructions and Safe Use

4.1 You are responsible for selecting Equipment that is suitable for your child and your intended use. Please read product descriptions, limits and manufacturer instructions carefully.
4.2 You must use the Equipment safely and only as intended, and follow any fitting/installation guidance supplied by the manufacturer.
4.3 Car seats: You are responsible for ensuring correct installation and suitability for your child and vehicle. If you are unsure, do not use the seat and contact us immediately.

5. Substitutions

5.1 Substitutions may be made without notice if an Item becomes unavailable for any reason, including damage, safety withdrawal, delayed return from a previous hire, courier disruption, or stock issues.
5.2 Any substitution will be for an Item that, in our reasonable opinion, is equivalent in function and broadly comparable in specification (and where possible, equal or higher value).
5.3 If a substitution is not suitable for your needs, you must tell us as soon as possible and in any event before use, so we can try to provide an alternative or discuss available options.

6. Delivery and Return, Target Dates Not Guarantees

6.1 Any delivery or collection dates shown at checkout or discussed with you are targets/estimates, not guarantees, unless we have expressly confirmed in writing that a date is guaranteed.
6.2 Delivery and return services may be provided by third-party couriers. Once the parcel is handed to the courier, tracking and transit are controlled by that courier.
6.3 You must provide accurate delivery and contact details and ensure someone is available to receive the delivery where required. If delivery fails due to incorrect details or no one being available, you remain responsible for any re-delivery costs and any impact on your Hire Period.
6.4 We strongly recommend requesting delivery with sufficient buffer time for time-critical trips. If you require delivery by a specific deadline, you must contact us before booking.

7. No Liability or Refunds for Courier Delays

7.1 Where a delay is caused by the courier or factors outside our reasonable control (including weather, operational disruption, strikes, customs issues, traffic disruption, or courier network issues), we accept no liability for late arrival.
7.2 We do not provide refunds, credits, or compensation for Items that arrive late due to shipping/courier delays outside our control, including where this results in reduced use of the Hire Period.
7.3 Nothing in these Terms limits your rights where we have failed to dispatch as agreed or where we are legally responsible (see clause 14, Statutory Rights).

8. Inspection on Delivery, Transit Damage, and “Do Not Use” Rule

8.1 You must thoroughly check all Items immediately upon delivery, before use, for any damage, missing parts, cracks, stress marks, bent frames, broken clips, unusual wear, or signs of impact.
8.2 Car seats must be checked especially carefully. If you suspect a car seat has been dropped, impacted, crushed, or damaged in transit (including damage to shell, belt path, harness, buckles, adjusters, recline mechanism, or base), do not use it.
8.3 If any Item appears damaged or faulty on arrival, you must:

  • notify us immediately (and in any event within 24 hours of delivery),

  • provide clear photos and a brief description of the issue, and

  • not use the Item until we confirm next steps.
    8.4 Where we agree the Item has arrived damaged or faulty, we will arrange a replacement where reasonably possible, subject to availability and delivery constraints.
    8.5 We accept no liability for any issue, damage, fault, or loss that is not reported immediately and before use, and we accept no liability for continuing use after damage is discovered or suspected.
    8.6 For safety reasons, if an Item (especially a car seat) is used after you suspect damage, we may refuse to supply further replacements and you may be liable for the full replacement cost.

9. Your Responsibility During the Hire Period

9.1 You are responsible for the Equipment from delivery until it is returned and received back into our custody. This includes when Equipment is left with hotels, reception desks, car hire locations, friends, family, baggage stores, or any other third party.
9.2 You must keep the Equipment secure and protected from theft, loss, misuse, fire, water damage, airline handling damage, and exposure to adverse conditions.
9.3 You must not attempt repairs, modifications, or unauthorised cleaning that could damage the Item. Please contact us for guidance.

10. Returns, Late Returns, Collections and Missed Collections

10.1 You must return all Items by the agreed end date using the return method selected at checkout and following our return instructions.
10.2 If a courier collection is booked, you must ensure the Items are packed, labelled, and available for handover as scheduled.
10.3 Collection window: Where a courier collection is booked, collection will take place at any time between 9:00am and 5:00pm. Couriers do not provide specific time slots unless explicitly confirmed in writing. You must ensure continuous availability for handover during this window.
10.4 In-person handover required: Courier collections must be handed over in person to the courier driver (or a building reception/concierge who is authorised to sign). Items must not be left unattended outside a property, in a porch, or in any “safe place” for collection unless we have agreed this in writing in advance. If the courier is unable to collect because no authorised person is available to hand the Items over, this will be treated as a missed collection.
10.5 Missed courier collection fee: A missed courier collection fee of £12.50 will be charged for each failed collection attempt, plus any additional courier charges incurred. Late return fees may also apply where a missed collection causes the return to fall outside the agreed Hire Period.
10.6 Late return fees: £25.00 per Item, per day, for each day beyond the agreed hire end date until the Items are returned and received into our custody. Late fees compensate for lost rental opportunities and administrative costs and do not limit our right to recover further losses.

11. Loss, Theft, Non-Return, and Irreparable Damage

11.1 If an Item is lost, stolen, not returned, returned incomplete, or returned in an irreparably damaged condition, you agree to pay the RRP for each affected Item, plus any reasonable associated costs (including missing accessories, parts, packaging if required for safe reuse, and shipping).
11.2 We may charge your payment method on file for late fees, replacement costs, missing parts, or other sums due under these Terms.

12. Payments

12.1 Hire fees, delivery fees and any deposits (if applicable) must be paid in full as shown at checkout.
12.2 You authorise us to charge any additional sums due under these Terms using the payment method used for your Order, or any other payment method you have provided.

13. Cancellations and Changes

13.1 Cancellations must be submitted to Trip Tots in writing (email is sufficient) and are only effective once acknowledged/confirmed by Trip Tots.
13.2 Full refund (30+ days): You are eligible for a full refund if you cancel at least 30 days before the commencement of the Hire Period (rental start date).
13.3 Store credit (30 to 7 days): If you cancel between 30 days and 7 days before the commencement of the Hire Period (rental start date), you will be eligible for store credit up to the full value of your original order.
13.4 Within 7 days: Cancellations made within 7 days of the commencement of the Hire Period are not eligible for a refund. Any credit entitlement (if offered) is at Trip Tots’ discretion.
13.5 Amendments/changes: Requests to amend an Order (including date changes or item changes) are subject to availability and may incur additional charges. We cannot guarantee that requested changes can be accommodated, particularly close to the start date.

14. Liability, Indemnity, and Statutory Rights

14.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
14.2 Subject to clause 14.1, to the maximum extent permitted by law, we are not liable for any indirect or consequential loss, including loss of enjoyment, loss of travel costs, missed flights, or accommodation costs.
14.3 Subject to clause 14.1, our total liability arising out of or in connection with your Order is limited to the amount you paid to us for the hire charges for the affected Item(s).
14.4 You agree to indemnify us against claims, losses or costs arising from misuse, unauthorised use, failure to follow instructions, use after damage is suspected, leaving Items with third parties, or breach of these Terms.

15. Termination and Recovery

15.1 We may terminate this Agreement immediately if you breach these Terms (including non-payment, non-return, misuse, or suspected fraud).
15.2 If you fail to return Equipment, we may take steps to recover it and you will be responsible for associated costs.

16. Force Majeure

16.1 We are not liable for failure or delay in performing our obligations where caused by events beyond our reasonable control (including courier disruption, weather, strikes, systems outages, or supply chain disruption). This does not affect your statutory rights.

17. Communications and Complaints

17.1 If you have an issue, contact us promptly using the contact details on our website so we can try to resolve it quickly.
17.2 We may request photos, video, and courier packaging evidence for damage investigations.

18. Defamation

18.1 We welcome fair feedback. However, knowingly false statements presented as fact that cause serious harm to our reputation may be addressed through appropriate legal channels.

19. Privacy and Data

19.1 We handle personal data in line with our Privacy Policy.

20. General

20.1 Entire Agreement: These Terms and your Order confirmation form the entire agreement between you and us.
20.2 Severability: If any part of these Terms is found unenforceable, the remainder remains in force.
20.3 Governing Law: England and Wales. Courts of England and Wales shall have jurisdiction.